Help & Support

We Are Here to Help

Have a question, found a bug, or need help getting started? Our team is ready to assist. Reach out and we will respond within one business day.

Send Us a Message

Fill in the form below and we will get back to you as soon as possible.

Contact Information

Prefer to reach us directly? Use any of the channels below. Our support team operates Monday through Saturday, 10 AM – 7 PM IST.

Email Support

[email protected]

Phone (India)

+91 7029 643 644

Mailing Address

Neuvo WebTech LLP
24/38 Jessore Road, 3rd Floor
Kolkata 700028, West Bengal, India

Response Time

We aim to respond to all queries within 1 business day. Mon–Sat, 10 AM – 7 PM IST.

FAQ

Frequently Asked Questions

Quick answers to the questions we hear most often.

Yes. Stacked is free to download and use for up to 30 books. If you need to manage a larger collection, cloud backup, or advanced reporting, you can upgrade to Stacked Premium at a very affordable annual rate.

Tap the "Add Book" button and select "Scan ISBN". Point your camera at the barcode on the back cover of the book. Stacked will automatically retrieve the title, author, cover image, and other details from our database. You can also enter the ISBN manually if scanning is not possible.

Free users can manually export and import their library as a backup file. Premium users benefit from automatic cloud backup — your data is securely synced and can be restored on any device at any time.

Absolutely. Stacked includes a full loan tracking system. You can record who borrowed a book, the date it was lent, and set a due date with automatic reminders. You will always know where your books are.

Yes. Your library data is stored locally on your device, so Stacked works fully offline. An internet connection is only required for ISBN lookups, cloud backup, and signing into your account.

Subscriptions are managed through your App Store or Google Play account. To cancel, go to your device's subscription settings and cancel the Stacked Premium subscription before your next billing date. Please note that we do not offer refunds on subscription payments — see our Refund Policy for details.