Refund Policy

This Refund Policy governs all purchases made in connection with the Stacked mobile application (the "App"), operated by Neuvo WebTech LLP ("we", "our", or "us"). Please read this policy carefully before making any purchase.

1. General Policy

Stacked offers a free tier that allows you to evaluate all core features of the App before committing to a paid subscription. We believe this provides sufficient opportunity to assess whether the App meets your needs prior to any purchase.

All payments for Stacked Premium are processed by Apple (App Store) or Google (Google Play) on our behalf. By completing a purchase, you acknowledge and agree that all sales are final.

2. No Refund Policy

All purchases made through Stacked are non-refundable.

This includes, without limitation:

• Stacked Premium annual subscription purchases
• Subscription renewals
• Any future one-time in-app purchases

We do not provide refunds for:

• Change of mind or accidental purchases
• Failure to cancel before an automatic renewal date
• Dissatisfaction with features that were available in the free tier prior to purchase
• Technical issues on the user's device that are outside our control
• Partial use of a subscription period
• Account termination due to violation of our Terms of Service

3. Platform Refund Policies

Purchases made through the Apple App Store or Google Play Store are subject to the respective refund policies of those platforms. In certain circumstances, Apple or Google may issue a refund at their own discretion under their applicable policies — this is entirely at the discretion of Apple or Google and is outside our control.

• Apple App Store: You may contact Apple Support at reportaproblem.apple.com to request a refund consideration directly from Apple.
• Google Play Store: You may contact Google Play Support through your Google account to request a refund consideration directly from Google.

We have no authority to grant or deny refunds on purchases made through these platforms. Any refund requests must be directed to the respective platform.

4. Free Tier

Stacked is available free of charge with a limit of 30 books and access to all core features including ISBN scanning, loan tracking, and due date notifications. We strongly encourage all users to use the free version thoroughly before purchasing a Premium subscription.

By purchasing Premium, you confirm that you have had the opportunity to evaluate the App through the free tier and are satisfied with its functionality.

5. Cancellation

You may cancel your Stacked Premium subscription at any time through your Apple App Store or Google Play account settings. Cancellation prevents future automatic renewals but does not entitle you to a refund for the current or any previous subscription period.

You will continue to have access to all Premium features until the end of your current paid subscription period.

6. Exceptions

In exceptional circumstances — such as a significant, verified technical error on our part that directly prevented you from accessing the App for a material portion of your subscription period — we may, entirely at our discretion, offer a partial credit or other remedy. Such decisions are made on a case-by-case basis and do not establish a precedent or waiver of this policy.

To raise such an exceptional circumstance, please contact our support team with full details of the issue experienced.

7. Contact Us

If you have any questions about this Refund Policy, please contact our support team. We are committed to ensuring you have a positive experience with Stacked and will do our best to address any concerns.